As the situation with the Coronavirus changes at least daily we wanted to keep new/existing clients updated with what Cover Your Life are doing around this.
We are working with our partners to ensure that new and existing customers get the information they need.
We also understand that COVID-19 Is affecting the world financially, so we have also included some FAQs below around concerns financially.
Coronavirus is having a massive impact on the world right now affecting people's lives financially.
I'm not sure I can pay my policy for a couple months?
We can look at deferring your payments for a couple months and allow you to catch up later.
I cannot afford my policy but still need cover?
We can look at reducing your current cover to bring down the monthly payments.
I am really unsure about future financial commitments?
We can speak with our partners and request they put your policy on hold, this may mean you are still covered but won't pay any premiums for the next 3 months.
All our insurers will pay out on claims made as a result of COVID-19 as policies pay out on death.
Many of our partners will cover critical illness claims when contracting COVID-19, please ask us if you would like more information.
Or current customers "We're continuing to pay all valid claims and committed to giving you access to valuable protection insurance."
For potential customers "At the moment we have no exclusions for coronavirus on any of our policies. We've introduced some new questions to help us give access to insurance for customers, but also take into account the risks of the current situation."
For current / potential customers "Where a policyholder has a confirmed diagnosis of coronavirus, we'll assess and pay their claim in the usual way reflecting their chosen waiting period and the policy terms and conditions."
For current / potential customers "Our usual process for Income Protection claims is to get confirmation from the customer's GP that they're unable to work. If this confirmation isn't available, for example if a customer has to self-isolate, our claims team will agree alternatives to ensure that we can pay claims quickly."
For current customers "Vitality is operating normal service hours and you can Contact us in the usual ways. We additionally have robust business continuity plans in place if the situation changes."
For potential customers "All of Vitality's life insurance plans including life insurance, Serious Illness Cover and Income Protection continue to be available for new members."
For current / potential customers "Any claims as a result of the coronavirus will be payable, subject to the usual terms and conditions of the policy. There are no epidemic or pandemic exclusions that apply to any of our individual protection policies. Clients can rest assured they continue to be protected by MetLife."
For current / potential customers "We are now offering a payment flexibility option to help clients who are facing financial hardship at this current time.
This is available to any clients who took out cover before 1st January 2020 and the client will need to call Customer services on 0345 600 6820 to exercise this option.
They can reduce the premium to any amount that suits them if this is not below the minimum premium for that product and the sum assured will reduce in line with this.
It will last for 6 months from the day the new premium is collected and after this period the cover will go back to the original amount.
You can find the flexible policy Q&A on our dedicated coronaviruswebpage - Click Here "